Refund Policy
1. Overview
At Brocli, we aim to provide a seamless experience when booking services. This Refund and Cancellation Policy outlines the terms under which customers can cancel bookings and request refunds.
2. Service Cancellations by Users
Standard Bookings
-
You may cancel a standard service booking up to 24 hours before the scheduled time for a full refund.
-
If you cancel within 24 hours of the service time, a cancellation fee of 30% may apply to compensate the service provider.
Urgent Bookings
-
Urgent or same-day bookings are non-refundable once confirmed, due to the immediate dispatch of handymen or providers.
Experience Bookings
-
Experiences can be canceled up to 48 hours in advance for a full refund.
-
If canceled within 48 hours, a 50% fee may apply.
3. Service Cancellations by Providers
-
If a provider cancels a confirmed booking, users will receive a full refund.
-
Brocli may offer a discount coupon as compensation for the inconvenience.
4. No-Show Policy
-
If the customer is not present at the scheduled time and location, and the provider has arrived, no refund will be issued.
5. Refund Processing
-
Approved refunds will be processed within 7–10 business days to the original payment method.
-
If paid via wallet balance, the refund will return as credit to your Brocli Wallet.
6. Disputes
-
If you believe you are entitled to a refund due to poor service or a problem, please contact us within 48 hours of the service.
-
Our support team will investigate and respond within 3 business days.
7. Contact Us
For any refund or cancellation requests, contact: